Mackenzie Health Honored with National Award for Leadership in Innovation and Care Delivery

Richmond Hill/Vaughan – Mackenzie Health has been recognized as a national leader for successfully implementing a new, innovative information technology (IT) solution – called Visibility – that provides at-a-glance information to improve timeliness and quality of care. Part of Mackenzie Health’s Innovation Journey, Visibility is a great example of how collaboration, partnerships and evidence-based best practice enable excellent person-centered care.

Mackenzie Health is one of 11 organizations, projects and individuals recognized at the 2014 Canadian Health Informatics Awards Gala festivities, as part of the e-Health 2014 conference organized by Canada’s Health Informatics Association (COACH).

Mackenzie Health received the Project Team – Innovation & Care Delivery Award for its collaboration with McKesson Canada to implement this innovative, hospital-wide tracking and reporting technology.

Mackenzie Health worked for almost a year on designing and implementing the project. Visibility consists of a system of electronic monitors installed throughout the hospital to help the healthcare team track essential information such as patient safety protocols and any other precautions patients may need, bed requests, room status, patient transfers and estimated discharge date. These large, electronic tracking boards use maps, icons and colors to provide easy access to information for all staff on the unit.

Two areas where most significant improvements for patients and families were recognized are: the Day Surgery Waiting Area, where a Visibility monitor helps patients’ families and relatives track
their loved ones throughout the care journey; and the Information Desk, where
Visibility boards assist volunteers in responding more effectively to queries from patients and families.

The Visibility solution complements existing departmental tracking boards, bed management and other location systems, extending the value of those investments and streamlining the patient flow process.
Synchronizing data from multiple sources and displaying real-time information resulted in a number of improvements across the organization, including:
reducing the number of hours staff and physicians spend on administrative tasks, status meetings, updates between care areas and other interruptions; improving compliance for falls assessments for patients; helping reduce the incidence of urinary tract infections, pressure ulcers, in-hospital fractures and pneumonia developed while in the hospital for surgery patients; and Improving communication between patients and staff, physicians and volunteers.

Further Improvements
Further positive changes in quality, patient and staff satisfaction are expected. In fall 2014, the Visibility boards across Mackenzie Richmond Hill Hospital will also display emergency codes, bed-capacity levels and staff assignment to patients.

Also this fall, Mackenzie Health is scheduled to upgrade the system and be the first facility in Canada to use the 7.0 version of the system. A unique feature of this new release will be the ability to make it more customizable for staff and physicians, allowing individuals to see the information specific to their daily tasks and better plan their work.

Mackenzie Health is a regional healthcare provider which includes the existing Mackenzie Richmond Hill Hospital and the future Mackenzie Vaughan Hospital, as well as a comprehensive network of community-based services.

Construction on the new Mackenzie Vaughan Hospital is scheduled to begin in 2015. The Hospital will be completed and operational in 2019.

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